Wednesday 31 August 2016

8 Ways fans will consume sports in the future

Sports Business International

How innovations like 5G, object-based broadcasting and embedded product placement are transforming the presentation of live sport



Stats on shirts

As part of their official sponsorship of MLS and to promote the Opta-driven stats service, Audi Performance index, the automotive brand hosted a celebrity and press soccer match at Chelsea Piers Golf Club, New York (August 02).
During the game, Opta data was collected live by members of Perform’s New York-based data collection team. Claimed as a first, the players’ performance score, calculated form the live Opta data, was displayed electronically on the front of their shirts. Player performances were also ranked live on large pitch-side screens, allowing spectators and the players themselves to keep track of how their performances compared to opponents and team members.
According to Simon Denyer, CEO, Perform, “This is an innovative example of live Opta data powering big-budget digital and experiential sponsorship activations, in a way that effectively complements the brand’s commitment to innovation and technology.”



TV and OTT in synch

Viewers following a live game on a tablet while they or friends also watch the game on TV currently find themselves caught out when a goal is scored. The way video is streamed over the internet mean delays of 30 seconds or several minutes behind the TV broadcast.

Sweden's Net Insight has developed software that synchronises OTT frame-accuratley with broadcast signals. Trialled at the 2015 Singapore Formula 1 Grand Prix, F1 media body the FOA could introduce it across all races next season for rights holders including Sky Sports.

“It means that when F1 cars go into the first curve, viewers can see the the view from the driver's helmet-cam on a companion app and the main camera angle chosen by the show producer on TV simultaneously,” explains Per Lindgren, Net Insight's co-founder. “This makes for more of a 'game like' experience, as if using an iPad as a virtual steering wheel.”

The breakthrough, not limited to F1, has some far-reaching implications. The best example is the concept of 'swipe to TV' where users watch a live stream on a tablet but then swipe the stream to view on a larger TV screen. It eliminates the edge that Tweets from broadcast viewers have over those watching OTT, for example, warning that a penalty was missed before you'd seen it taken, and opens up multi-screen opportunities for presenation where the TV and a laptop are treated as one.


In-stadia streaming solved
Fans at stadia often find accessing the internet, let alone viewing video, a frustrating experience because mobile networks are drained of capacity in crowded areas. Sports venues can go some way to alleviate this by working with telecoms providers and handset manufacturers to stream video to apps using a souped-up version of the 4G network called LTE.
Numerous venues have trialled LTE, including Ajax and Wembley. Arguably the most advanced took place at Valencia's Mestalla stadium for the club's final home game of the season (May 17, 2015) against Celta de Vigo.
Broadcasting five HD channels simultaneously with flawless playback set this apart from previous trials,” says Daniel Ayers, consultant for VCF digital agency Seven League. “This is considered to be around two years away from mainstream consumer devices.”
Content included a four-hour live broadcast from multiple cameras around the stadium; a separate Behind Scenes channel; an analysis channel with tactical data overlays; a channel built around fan video uploads from match day, and a social media channel curated through fan, player and pundit tweets and Instagram posts. La Liga data was used to power a stats channel, including player performance.
“When you’re looking to attract fans internationally you’re competing in a much wider field of clubs, and without the benefit of any hereditary following,” says Ayers.
Particularly in Asian markets where football is as much a part of youth entertainment culture as sports culture, aligning with tech innovation to deliver a fan experience that brings the user as close as possible to the match gives people reasons to choose Valencia CF.”



5G makes everything possible
Even with 4G LTE, the significant expected increase in mobile traffic will inevitably cause network problems in the next few years. The answer lies in the fifth generation of mobile connectivity, or 5G. It promises massive increases in bandwidth for video delivered with imperceptible latency.

“If 4G, 3G and 2G were, generally speaking, about speed improvements and providing mobile data for the first time, 5G will expand what digital communications can do in almost every direction, and beyond recognition of what exists today,” says Nokia’s head of innovation marketing, Volker Held.

Applications include mobile broadcasting of 4K – four times HD resolution - and near instantaneous downloads of large video files. 5G will also make possible virtual and augmented reality, both of which need both high bandwidth and very low latency to work.
Demonstrations of 5G are planned at the 2018 Winter Olympics South Korea, FIFA World Cup Russia, and 2018 Glasgow-Berlin European Athletics Championships. The first 5G standards are due by 2019 with 2020 earmarked for commercial deployments in Europe.

MLB advances on-field data

While on-field data is often outsourced to specialised agencies like Opta Sports or IBM, MLB Advanced Media, the digital wing of Major League Baseball, has been able to lead because of its control of media production for all 30 teams.

Some data comes from optical capture (cameras and graphic analysis systems), some from radar capture, and some is extrapolated from the data samples. It is extremely granular with pitching measurements for perceived and actual ball velocity, and spin rate. Metrics tracking runners between bases are honed to lead distance, acceleration, maximum speed, and home-run trot. There's an even data illustrating the speed of the base runner's first step and route efficiency.
Further ahead, MLBAM will look at how beacons can detect fans at a ballpark wearing a smartwatch. If a pitcher throws a fastball to end the inning, the fan could potentially use the watch’s glance action to instantly review the speed and path of the pitch.


Be your own director
Object-based broadcasting is a potentially seismic shift which destroys the 80-year old notion of sending just one set of pictures and sound to a TV set.
This new approach conceives of a program “like a multidimensional jigsaw puzzle,” according to BBC R&D which first demonstrated it at the 2014 Commonwealth Games. Every part of a scene – such as foreground, commentary, or view of an athlete - is reconstructed at the viewer's receiving device in a variety of ways permitting entirely new forms of personalisation.
As soon as next year we can expect object based audio to come to homes as part of BT Sport and Sky Sports' Ultra HD services. Object based-audio was trialled at the UEFA Euros 2016 and will, among other attributes, allow a user to hear enhanced atmospheric audio, listen to a specific race car driver communicating with the pit crew, or choose between a home or away team commentary.
The technique is predicated on a wholesale switch of the infrastructure for producing and delivering video away to internet protocols. This change is already well underway.


Incorporating social in the game
Formula E allows fans to influence the outcome of the race, making it unique in major professional sports. FanBoost gives three drivers with the most votes on social media prior to each race a 5-second power injection per car, per driver, temporarily increasing their car’s on-track performance from 150kw (202.5bhp) to 180kw (243bhp).
Viewers don’t just passively watch. They influence the outcome from second screens,” says Ali Russell, CMO of Formula E Holdings.
Drivers are encouraged to interact with fans too. One of the most active, China Racing’s Nelson Piquet, Jr., won the inaugural championship.
The novelty has found particular succes in China where “fans don’t have any of the preconceptions that fans in Europe might,” says Russell.
Formula E latest social innovation is to integrate with the growing esports community. At the season finale in London it debuted a online ePrix – a esports competition which took place simultaneously with the real race.


Embedded product placement
UEFA has experimented with embedding audio watermarks in the audio track of its main coverage, enabling rights holders to experiment with marketing strategies across second screens.
For example, a Lionel Messi goal would be watermarked linking the match action to a series of relevant additional content available on the viewer’s second screen,” says UEFA digital media solutions manager Olivier Gaches. “Further information about the player or an opportunity to view a selection of his previous Champions League goals, or an Adidas e-commerce promotion could be a call to action.”
The need to convert users into customers is becoming an integral part of the online video offer for sports rights holders,” says Carlo De Marchis, deltatre which managed the proof of concept for UEFA.


Monetizing Virtual Reality
Next month, Sky will launch a Virtual Reality app which can be downloaded to smartphones or VR devices like Oculus for viewers to watch select recorded and live streamed content in 360-degrees including Formula 1 and boxing.
Fox Sports in the US has already streamed NASCAR, horse-racing, NBA and US Open golf in VR, the latter sponsored by car maker Lexus. Pay-per-view 'virtual ticket' events will be trialled by Fox Sports technology partner NextVR.
While production issues and revenue models are being worked out, sports producers view augmented reality – the overlay of graphics onto a real world or live streamed view aka Pokemon Go – to be the next big leap.
AR and VR is still in its infancy but AR has great potential to be able to help viewers understand complex rules and action from UFC to rugby by allowing explanatory commentary from pundits or animations to pop-up over the live stream,” says De Marchis. Microsoft has demonstrated how its hololens technology could give viewers a simulated perspective of watching a game live from anywhere on the pitch.





When fans become directors


Sports Business International


Video and data streamed direct to consumers is revolutionising live sports presentation and monetization. A look at the changes that are allowing fans to personalise sports content and which are disrupting the traditional sports media model.

p24 http://www.sportbusiness.com/system/files/sbi_226_sept_opt.pdf
http://www.sportbusiness.com/sportbusiness-international/when-fans-become-directors-disruption-traditional-media-model

As the convergence of digital and broadcast coverage of live sports reaches its zenith, the outcome promises to be transformative, not just for how fans experience sport, but how rights holders reach and monetize audiences.

“Changing consumer behaviour is disrupting everything,” says Sam Yardley, Associate Director, Client Services of marketing agency Two Circles. “Consumers don't differentiate between TV or iPad... they are channel agnostic. Sports organisations need to see TV and digital as the same thing, not run them as separate businesses.”

Simply put, the classic broadcast experience of live sound and picture is dovetailing with what the internet does best – data and personalization.

“They are moving in the same direction,” says Richard Ayers, CEO & founder of digital consultancy Seven League. “The broadcast feed carries significantly more data while social platforms - which have always been first with data - are fast becoming viable live sports video destinations.”

A decade ago, when the first live sports video arrived online, the broadcast or host produced feed from an event was simply streamed in parallel to TV. Buffering and poor resolution, caused by bandwidth constraints, meant the internet lagged behind. These technical issues have largely been overcome to the extent that broadcasters like NBCU and the BBC streamed 4000 hours and all 24 Olympic events from Rio.

What's more, over the top (OTT) coverage arguably exceeds broadcast by giving viewers a more immersive experience. Successive major events since London 2012 have seen sports augment the linear, universal, directed feed with additional camera angles, statistics and on-demand highlights all served as viewer choice during an event, plus the ability to pause a live game to replay and restart at any point.

Going direct to consumer

“This type of production has been produced for sports federations for sale to rightsholding broadcasters wanting to augment their TV transmissions with an online offer,” explains Carlo De Marchis, Chief Product & Marketing Officer, at deltatre, which produces and packages online content for FIFA, UEFA, BT Sport and ATP Media. “This is continuing but federations are starting to use the same content repackaged differently for distribution direct to consumers.”

Examples include the NBA, which provides fans with NBA League Pass to access live games and library content and ATP Media which is relaunching TennisTV, its direct to consumer live streaming service from January. 

As younger (millennial) viewers increasingly migrate to digital, traditional rights models - which prioritised TV and saw bids skyrocket (the £5.1bn paid by BT and Sky for the 2016-2019 EPL package one example) - are being remoulded.

“The traditional route by which a league got content to fans was broadcast,” explains James Stellpflug, vp product marketing, EVS which developed second screen C-Cast used by Sky Sports. “Now leagues are carving out new forms of delivery by going direct to the consumer.”

Bypassing conventional network TV opens up new markets for rights holders, says Antony Marcou, CEO, digital marketing agency Sports Revolution. “Instead of regional audiences, they can potentially tap a global audience. OTT offers owners the potential to have direct relationships with viewers/fans, and get instant feedback on what audiences like and don’t like through richer analytics than traditional broadcast provides. In addition, they can better tap social media, since internet connectivity makes it simple to tie that into the viewing experience.”

While rights holders have an opportunity to exploit this seismic shift, “many are lumbering organisations not geared up to iterate as quickly they need to,” warns Ayers. 

Two Circles' Yardley suggests we're seeing hybrid models emerge “where core rights remain ringfenced for a broadcast partner but other content, perhaps for tier 2 and 3 sports, or live rights outside of a broadcaster's territory are distributed as a bespoke streaming offers to fans.”

An example is DAZN, the new online only service launched by Perform Group in Germany Switzerland and Austria with a ten year rights deal from Japan's J-League.

Marcou says he is fielding dozens of calls from leagues interested in going direct to consumers but thinks that niche sports federations will be the first to test the water.

Rights remodelling

“We are at ground zero on this. Rights holders are scared to [endanger] their broadcast partners, or they've already outsourced the rights to an agency like IMG or Pitch. But if technology allows you to cut out the middle man you might as well do it.”

Major franchises like the EPL will follow suit in time. “When OTT revenues start to make more money for a club than the twentieth they receive as part of the EPL from a broadcast contract is when you will see the collective model start to fall apart.'

Video, however, is not the primary agent for change. It is data and this emanates from multiple sources. Production metadata, like camera timecode, is essential for the compilation of highlights clips, enabling producers to rapidly search for key content and for synchronising video on-demand. 

“Data is the context for every piece of content,” says Stellpflug. “It is the backbone of digital production.”

Data culled from the sports field is both automated – such as racecar telemetry – and curated, where teams at the venue log contextual information, such as a description of a player's emotion after a shot. 

The value of data 

The central idea is to exploit more of the content already captured from a live event and make it available over digital channels. A typical UEFA Champions League match, for example, is recorded by 15 cameras, while a final features more than double the number. 

“Techncially all content is available but editorially we have people selecting the clips that make sense,” says De Marchis. “If 25 cameras are trained on a game, maybe only six angles are meaningful at any time. Flooding the consumer with non-meaningful content risks diluting the content's value.”

James Abraham, Digital Strategy Director/Executive Producer at Sunset+Vine agrees: “We have access to a wealth of statistics but the key is presenting that in a meaningful way to an audience that doesn't impact their enjoyment of the actual event.”

The sport itself makes a difference. The regular in-game pauses of NFL, baseball or cricket provide ideal windows to disseminate content to stats-hungry fans, unlike the more concentrated action of soccer.

Nonetheless, a December 2015 survey conducted by EVS (of US and European football, tennis, baseball and hockey fans) found that nearly half of season ticket holders (48%) were willing to pay extra to access replays and data on their mobile device. 

“The more data that federations can create, the more they will own and the more opportunities it presents to package to consumers and sell to sponsors,” says Stellpflug.

This holds true for the mass of behavioural and demographic data which can be gleaned from customers in exchange for digital content.

“Staying still and only using one source of data from customers is  really risky way of building a digital strategy,” says Ayers. “More sensible to partner with a number of services and platform and capture as many data points as possible.

It's one reason why rights holders are distributing live games over social media channels. The four major pro leagues in the U.S. have signed contracts with Twitter and Sky will share in-game clips from its EPL games on the platform. BT simulcast the 2016 Champions League final on YouTube. The Wall Street Journal reports [http://www.wsj.com/articles/facebook-signs-deals-with-media-companies-celebrities-for-facebook-live-1466533472] that Facebook is paying teams including Barcelona to post video content on its platform.  

Arabham describes Twitter as “like a big sofa” where fans and friends find it easy to share the sports experience. “Audiences won't be dragged away [from Twitter] and leagues try to do so at their peril. The smart play is to be part of a conversation by providing relevant content and capitalising on that engagement by offering targeted opportunities to a sponsor.”

The next stage is the incorporation of wearable cameras and sensors onto equipment and athletes. There are issues of privacy and data protection to be worked through, as well as sensitivity to using technology that interferes with performance but these developments are already in train.

Velon, owned by UCI WorldTour cycling teams, produced live data from tracking devices fitted to the bikes of 12 riders competing in the London-Surrey Classic race last month.  Power, speed, heart rate, cadence and acceleration/deceleration performance were made available via Velon's website and app.

IFAB (FIFA's rules governing body) has trialled electronic performance and tracking systems though is yet to introduce it commercially.  Biometric data such as a player's heartbeat or oxygenation levels could help fans measure the player's performances and understand the physiological impact on them. 

“Associating with a sports brand is no longer enough for sponsors,” says De Marchis. “Sports need to try harder to create additional value for sponsors by  creating and repackaging data.”

The creation of data culture within a club’s operating model is a prerequisite for effective change, advises PwC [in its report Football's Digital Transformation]. Eventually, some future sponsorship-rights structures may no longer be based solely on a territorial view, but linked instead to individual fan-profiles.  

“In this disruptive stage you need to be in the game,” says Ayers. “Sports which do not experiment with their data and distribution models will lose.”

ends

IBC Rising Stars: The robot-dominated future

Red Shark News
MUBI's Alexander McWilliam on a future dominated by robots and the importance of being both specialist and generalist in your future career/s.
A technologist and software product manager by profession, an ad man through education, a former programmer, a passionate strategist at heart and a nerd by nature, Alex specialised in online gaming communities in the 90s, content management systems in the 2000s and in video streaming services since 2008.
He was the lead architect of the Berlin Philharmonic's Digital Concert Hall since its inception and helped grow it into the largest global SVOD service in classical music. At MUBI — a curated online cinema available in over 200 countries — he is focused on building a world-class video streaming experience. Alex is a panellist at the Rising Stars session on New Skills for the Robot-dominated Future.
RedShark: A robot-dominated future sounds daunting, terrifying even. It won't be that bad will it?
AW: What is a robot? Is it a physical, possibly humanoid outright replacement for where a human once stood? Or is it a virtual, almost invisible "smartness" that improves our work and private lives in hundreds of small ways?
There's no arguing that some jobs will disappear, just as they did in the 200 years since the dawn of the industrial revolution. But for every job lost there is a new job that is created. Just not for the same person.
For the human race as a whole, I believe a world in which we never get lost, never have a car accident, get more accurate medical diagnoses and can understand the languages of our neighbours around the world is a great thing to look forward to.
What types of roles and skill might become redundant – and what opportunities might open up in a world governed by the internet of things?
Anything that is repetitive will be automated. Anything that can be stored in lists will be automated. Anything that is void of any individual creativity will be automated.
As for the Internet of Things, so far all I've seen are widgets of convenience that free up more time for humans to consume content. Which is good for us :)
Are computer algorithms and automated machine processes useful in helping commission new content or in helping us to discover it?
I think companies like Amazon, Google, Facebook and Netflix have already convincingly demonstrated the business value of detecting trends and analysing behavioural patterns from the data that they collect.
But what about the value to the individual user? If these companies are so smart, how come I'm being emailed about products I already bought, being recommended films I don't have the time to watch and news articles that only confirm what I already believe?
I think Spotify and Apple have acknowledged that human curation is key to addressing the individual's needs and interests. And so has MUBI.
What can you learn today to be ready for a high-tech future?
New technologies crop up all the time but you're only at risk of being "left behind" when an entire younger generation of people have adopted it into their mainstream.
So the good news is that the critical mass moves a lot slower than we're led to believe. But the bad news is that the change will be merciless. The longer we can keep up with our children, the longer we'll know we're still learning and keeping up.
How did you get into the industry?
I didn't get into any one industry. I got into computers as a child and just kept following the white rabbit until I was given the opportunity to build the Berlin Philharmonic's Digital Concert Hall, the world's most successful classical music SVOD service. I joined MUBI one and half years ago and am responsible for the development of our website, all our apps and MUBI's custom private video content delivery network. (MubiCDN)
How can you bulletproof your career against dramatic changes?
Dramatic changes in the marketplace don't usually happen over night. But the closure of a single business that held on to old ways of doing things too long can. If you find your company or yourself retreating into a niche or compensating lost revenue by commanding a greater profit margin, then those are telltale signs that you're in trouble.
You're also putting your career at risk in the long term if you're married to a single industry or, worse, to a single technology stack. We all need to be both specialists and generalists at the same time.
How valuable is face to face communication over social media networking?
That depends on the topic of the conversation. If it's a sales rep then I'm fine handling that via email and/or Skype. If it's a designer or developer that I'm trying to creatively solve a problem with then nothing beats being together in the same room. The same goes for generic team management. Often what's not being said is as insightful as what is being said. But you won't pick up on that in a conference call.
What is your favourite film of all time and why?
I don't have a single favourite film. But I'll list just three: Drive2001 and A Single Man. All three are some of the most beautiful to look at and to listen to.
And finally, what is your advice to people looking to get into the industry?
Have a long, slow stroll through Hall 14 at IBC this year. That's where the real future is happening.

Tuesday 30 August 2016

It's not just cricket - AV in India

AV Magazine
Adoption may be uneven but sheer market size, a growing middle income and large infrastructure projects make India's AV trajectory unstoppable.
As a country of deep contrasts, with a population split among the most technically literate and technically unaware, the uptake of AV technologies in India is both rapid and unevenly distributed.
The country boasts the fastest-growing pro-AV market in the Asia-Pacific region, projected to reach $5.4 billion by the end of 2016, according to InfoComm’s Market Definition & Strategy Study.
“For the last couple of decades India has largely been viewed as an outsourcing destination,” says Gaurab Majumdar, InfoComm’s regional director, India and Middle East. “The country is increasingly recognised now as the world’s largest potential market for goods and services.”
Middleclass growth
With a rapidly growing middle class, technology users are on rise. “People have become more tech savvy with interest in adopting international standards and best practises,” says Majumdar.
“This can partly be attributed to the number of international companies employing engineers and support teams based in India,” concurs Eleuterio Fernandes, MEA sales director at Exterity. “The globalisation of the corporate sector there has also led to substantial digital development which has spilled over into other sectors.”
The $200 million Goldman Sachs campus in Bangalore “is seen as the benchmark for technology and installations for all global financial institutions,” according to Tadke, sales manager, WyreStorm. Vmmare (in Bangalore) and Google (Hyderabad) are also building HQs.
India is the world’s largest sourcing destination for the IT industry, accounting for approximately 67 per cent of the $124-130 billion market (InfoComm). More importantly, the industry has led the economic transformation of the country. Its IT sector is expected to grow 12-14 per cent this year reaching $350 billion by 2025, according to local trade body, NASSCOM.
Consequently, the corporate and financial sector is seeing strong growth “due to the high number of engineering and support teams based in the country,” reports Fernandes. Similarly, healthcare is strong. “This is a sector the AV market can tap into, as there will be a demand for technologies that will empower staff to keep up to date with the latest outbreaks, such as Ebola or Zika,” he adds.
Government initiatives such as Digital India aims to boost broadband numbers to 600 million by 2020, streamlining bureaucracy.
The impact of such transformational programs on the AV industry should be significant, states InfoComm, and will make for “a burgeoning market in IP video solutions,” says Fernandes.
Reaching one billion
Developing AV business in India means tackling the sheer size of the one billion population spread across 29 territories speaking over 120 languages.
“AV companies looking to increase their presence in India cannot approach the market with a ‘one size fits all’ approach,” advises Fernandes.
Bangalore is considered the AV hub due to its concentration of tech companies which “drives a thriving corporate event market,” observes Peter Owen, L-Acoustics’ sales manager. Many global AV companies with an operation in Bangalore are also opening branches in Mumbai – considered the country’s financial capital – and home to Bollywood “which drives demand for galas, special events and broadcast opportunities.”
The capital, Delhi presents most government event opportunities and, together with other metropolitan cities (listed by InfoComm as Chennai, Hyderabad, Kolkata, Pune, Ahmedabad) are beginning to house most system integrators.
“More recently, tier 2 cities (Lucknow, Bhubaneswar, Chandigarh, Guwahati, Cochin, Jaipur) are gaining momentum due to increasing AV projects,” reports Majumdar.
InfoComm points out that customers in the south tend to be more technologically savvy but typically have smaller budgets than their northern counterparts who reportedly spend more on AV.
The uniting force would be national demand for “high quality nightclubs”, according to Owen.
“Sports events, weddings, and ICE market,” says Tilak Swarup, director, Liviano Lighting Systems (an Airstar distributor).
And, of course, religion – which, for Indians, means cricket.
“We work with rental companies which provide sound systems on match days and, as you can imagine, Twenty20 games demand pumping sound systems to help create a lively atmosphere,” says Owen.
Sporting events are a “real business driver” for Liviano, in particular Indian Soccer League, Pro Kabadi League and cricket’s IPL. It also gains work from election campaigns, government sponsored summits and music festivals.
ICT expansion
In addition to finance and technology, education is set to develop massively in future. The market has, though, been plagued by a weakening rupee, reduced exports and a new government that’s been slow to release public sector funds
“The result has been an education market that’s suffered from minimal tender activity – propped up only by the burgeoning private school system,” says Claire Kerrison, senior market analyst, Futuresource Consulting. “The corporate sector has fared slightly better.”
In terms of projector volumes, sales to education decreased six per cent in 2015 (to around 226,000 units) despite classroom penetration sitting below 20 per cent. “The new government has allocated increased funds to classroom ICT,” says Kerrison. “Bureaucracy has led to significant delays in projects going out to tender.”
This trend has had an even greater impact on the IWB market which tumbled 40 per cent in 2015 to just 30,000 units. Sales of projectors to corporate applications increased two per cent to 82,000. As the economy improves, volume sales to education “are set to rise as government funding is released.”
Futuresource finds that India has “a penchant” for entry level/prosumer products with 39 per cent of total sales derived from this sector in 2015. “This is significantly higher than most other major countries in the region with only Korea having a larger proportion of such sales (thanks to the strength of domestic players Samsung and LG),” says Kerrison. “This demand is a reflection of India’s economic development, and the infancy of its digital signage market. At present, products that possess slightly more advanced feature-sets than consumer TVs (with in-built signage functionality around broadcast TV, enhanced warranties and better connectivity) are deemed ‘good enough’.”
However, as the economy improves and the DOOH signage market matures, sales of commercial grade FPD is set to mount. Futuresource predicts double-digit growth is expected for several years ahead.
Smart cities
The $100 billion Smart Cities is a state-backed mission to produce higher quality urban environments across 100 cities.
The goliath driving expansion is a $1 billion Delhi-Mumbai Industrial Corridor (DMIC), touted as the world’s largest infrastructure project. Starting outside Delhi and ending in Maharashtra, the DMIC has been inspired by Japan’s Tokyo-Osaka industrial corridor and indeed is part funded by a Japanese government loan.
The DMIC alone encompasses 24 cities, 23 industrial hubs, six airports, two ports and a six-lane expressway stretching 1,500 km.
As the Smart Cities initiative requires a wide range of changes to the processes of planning and governance, it will inevitably require new AV infrastructure. “AV communication technology will not only help boost the effort of making modern cities but also accelerate advances in education, hospitality/tourism and healthcare,” explains Majumdar. “Presently, pro-AV and Unified Communication networking is witnessing numerous government projects, both at central and state level and equally in the private sector.”
Education required
Well before these initiatives were announced, India’s pro-AV industry was characterised by a significant shortage of skilled consultants, designers, installers, and technical operations and maintenance staff.
“There remains a lack of education in terms of the true potential of what AV has to offer,” suggests Ankur Bhatt, director/owner of Sound Sense, a CEDIA-certified AV consultant. “Although those from higher income homes and ultra rich backgrounds may well have encountered AV offerings before, the true potential of AV, particularly the integration of AV and home automation is yet to be known to the wider Indian market.”
He adds that the traditional way of life is changing. “It used to be living as a big family in the ancestral home. Increasing migration for work, school, or a better lifestyle means Indian culture is fast becoming about comfort, security as well as prestige. As more families move into their own homes, this cultural shift is a strong factor in dictating the growth of the home automation business.”
Indian installers adapt
WyreStorm says it was the first manufacturer of signal distribution products to host training sessions in India. “It was important that we proactively embraced the market by training installers on AV-over-IP technology at the earliest opportunity,” says Tadke. “Given the speed of market expansion, we had to make sure dealers were aware of the technology as a viable option to present to their clients.”
He adds: “Indian installers are very good at quickly adapting to new technologies. Already we are starting to see AV-over-IP being accepted and specified faster than it has been in the EU or US.”
InfoComm marks India’s card with challenges including price competition, the “lack of AV-certified manpower and proper AV standards” and delays in payment from the government. On the upside, the market’s size, huge infrastructure projects and the modernisation of the military, plus the rise in middle class incomes, are highlighted.
The UK’s export department also rates India a price competitive market. Government contracts are awarded to the lowest bidder meeting the technical specifications, it states, adding ‘consumers often prefer lower prices to quality or durability’.
For L-Acoustics, the biggest challenge is bringing more knowledge to the market. “Indian industry members love to learn, and helping them with training both on the products and how best to use the products, is vital to market development,” says Owen. “For us, India is an exclusive territory and a local presence is vital to creating a dynamic market there. We have other distributors to reach other countries on the Indian sub-continent, as each country has its own distinct culture and market.”
Owen adds: “Indians do a lot of global travelling and that means they’ll come home and ask local AV companies to design something bigger and better than the biggest and best they’ve seen during their travels. Overall, AV work in India is varied and presents some really fun challenges.”
Case study: Block 22 Nightclub
Hyderabad’s new 500-capacity Block 22 nightclub is outfitted with an L-Acoustics sound system. “The idea was to bring Ibiza and Vegas style chic to India,” says specialist consultant, Kapil Thirwani at Mumbai-based installer, Munro Acoustics . “We’d already used L-Acoustics systems in the blueFROG venues in Mumbai and Pune and (club owners) Mudassar Muneer and Anand Yadav had also heard one of the company’s systems at the Tomorrowland festival in Belgium.”
The system features main clusters of three ARCS WiFo, four SB28 subs for the dance floor and four of L-Acoustics’ new X12 cabinets.

This Sporting Life


Digital TV Europe

In the OTT streaming world, all screens are born equal and delivering live and near-live sports anywhere is fast becoming the norm, despite nagging issues of latency.

The broadcast of live premium sports is the rock on which payTV service providers have historically built their business. Until recently, it was the last bastion of content keeping OTT at bay. The unrivalled feeling of a shared 'history in the making' experience has seen media rights sky rocket. For example, the collective value of TV rights for FIFA World Cups in 2018 and 2022 is more than $2.5 billion while rights to Premier League soccer from 2016–19, soared to $7.8bn a rise of 70 percent over the last bundle.
To maximise their investment, rights holders and sports franchises are highly conscious of retaining millennials, the demographic who prefer anytime, on any device access to sports content that is not necessarily priced as part of a huge pay-TV package.
NBCU, for example, paid the IOC $7.75 billion to air a decade of Olympic Games from 2022–2032 and has already shifted the entire 4500 hours of coverage from Rio online at NBCOlympics.com and via the NBC Sports app (also to connected TV platforms, including Amazon Fire, Apple TV, Chromecast, Roku, and Win10) offering a free 30 minutes a day pass to entice viewers to subscribe for more.
Sports arguably lends itself to OTT more than any other content genre. One obvious reason is that sport goes beyond traditional linear TV. At Rio, some 28 World Championships took place over 18 days. Although an extreme example, event concurrency within competitions lends itself to OTT since linear TV is not designed to scale for such short-term peaks.
A second reason is that broadcast production creates far more content than is delivered in the feed to audiences through traditional viewing. “Making available unseen content, for example multiple angles of key events, and visualising live data, provides a true immersive experience for audiences,” suggests Deltatre business development manager, Pete Burns. Deltatre delivers digital media services for sports organisations like the IOC and UEFA and apps for BT Sport and ATP Media. “With the growth of AR and VR, I can only see this area growing.”
A third reason for OTT’s superior live sports application is that fans can view sports on a growing number of devices, even during live. With media streaming devices and connected TV’s added to the growing list of smartphones and tablets in the market, global audiences expect to receive content on their devices at anytime. “Having a platform that supports the introduction of new players in this market is crucial,” says Burns.

Going direct 
Instead of regional audiences, sports rights holders can potentially tap a global audience. In addition, observes Kurt Michel, senior director of marketing, IneoQuest, OTT offers owners the potential to have a direct relationships with their fans, and receive instant feedback on what audiences like and don’t like through richer analytics than traditional broadcast provides. “They can better tap social media, since internet connectivity makes it simple to tie that into the viewing experience.”
Examples are multiplying: BT delivered live coverage of the UEFA Champions League on YouTube and will stream CL and UEFA Europa League games in the UK and Ireland for 2016-2018 seasons over a BT Sport app and via the BT Sport desktop player. Eurosport owner Discovery created a Snapchat channel for the Olympics (content supplied by BuzzFeed); Sky is streaming in-game clips of EPL matches this season on Twitter.
Increasing ARPU is one of the KPIs to measure the success or failure of any OTT solution but, notes Deltatre, increasing ARPU would also mean reaching a direct and bigger ROI for the acquisition of sport TV rights.
While sports federations reap massive revenues from selling rights to broadcasters, they are not immune to tandem distribution over their own subscription OTT services. Examples include the NBA, which provides fans with NBA League Pass to access live games and library content and ATP Media which is relaunching TennisTV, its direct to consumer live streaming service from January. 
Sports federations are also using the reach of social platforms to market their product. In turn, social platforms are reaching out to sports as key content to reach wider audiences and switch on new monetization opportunities.
The most aggressive is Twitter which has teamed with the US' four biggest pro leagues to live stream games. This includes a pact with MLB Advanced Media to stream live weekly games from Major League Baseball and the NHL.
“Social giants are increasingly moving into premium sports because the audience and profile of these businesses rely on scale,” says Ampere Analysis research director, Richard Broughton. “Sports are mass market entertainment and capable of attracting large audiences with a high value to sponsors and advertisers.”
There is another camp of online only sports aggregators. One to watch here is DAZN, an on-demand launched this summer by Perform Group in German speaking territories (Germany, Austria and Switzerland – plus Japan) and self-described as the Netflix of Sport. Its rights include ten years worth of Japan's J-League.
All this activity would suggest that the technical challenges of delivering live sport OTT have been mastered. This is not the case. The challenges are driven by scaling requirements, cost constraints and the diversity of viewing platforms. To scale at an affordable cost, content caching via CDNs is relied on but this introduces latency which is particularly sensitive for live events. 
“For caching to be most effective, it must be implemented as close to the viewer as possible and in an increasingly mobile world, this requires a lot of cache nodes in multiple networks,” says Steve Plunkett, CTO, broadcast and media services, Ericsson. “The variety of viewing devices also increases the number of media formats required, increasing the number of files that must be stored and distributed to cache locations.”
What passes for broadcast quality today will change as market traction and content availability of UHD TV and High Dynamic Range video come into play. “Broadcast quality is best defined as a perception by viewers, and is also a moving target,” says Charlie Kraus, senior product marketing manager at Limelight Networks. “A large part of the capability to deliver broadcast quality comes from CDNs and HTTP protocols carrying the traffic. CDNs integrate monitoring in their networks to measure bandwidth and latency, and the players in the viewing devices also beacon video quality metrics such as re-buffering rates. ABR transmission, such as HTTP HLS to mobile devices, ensures the best possible quality video for given network conditions at any point in time.” 
While image quality is considered on par if not better than broadcast, buffering and latency have been far from solved – according to some. “There is still a major latency issue between OTT and broadcast for live delivery,” says Matthew Huntington, CTO Freesat, which carried eight channels of live coverage of Rio Olympics via the BBC Red Button. “The lowest latency that’s been reported to date is 30 seconds, though often it can be more.”

Reducing latency
Plunkett feels latency and buffering have been greatly reduced “but the variability inherent in current unmanaged network access cannot be entirely eliminated.”
A study by network performance analytics firm IneoQuest found that that sports buffering inflicted actual rage in viewers with two out of five consumers likely to wait 10 seconds or less for the video to resume – or leave the stream.
“For live events, CDNs really only help mask the shortcomings of using unicast connections for what would be far more effectively delivered using multicast/broadcast protocols,” says Michel. As viewers continue to shift to OTT viewing, he expects new technologies and protocols to displace standard HTTP delivery for huge live streaming events like the Olympics. “These new technologies will address the 30-60 second delay inherent in today’s streaming, and will dramatically reduce the load on the network backbone.”
Conviva chief strategy officer Keith Zubchevich, points out that pay TV operators supporting both OTT and satellite services (like Sky) are “running into issues of concurrency where you can be watching an event on TV but the goal happens with a second or more delay to your second screen.”  

At the same time, the TV and OTT live video might be undercut by the speed of text to a 'back channel' such as Twitter which might Tweet a goal ahead of the stream.
Despite CDN best efforts live event OTT latency continues to be 30 seconds or more. According to Ineoquest's Michel, “This creates problems for people watching the OTT stream within earshot of people watching the broadcast feed. No one wants to hear about a scoring event from the next door apartment before they see it themselves. What most people don’t know is that this latency is an inherent limitation with current streaming technologies. 
“For example, if we use Apple’s HLS streaming format and iOS players, a 20-30s minimum delay is 'built-in'. This delay is necessary to deal with the fact that internet-based packet delivery is not smooth, and the delay is needed to avoid re-buffering stalls in the middle of playback. This is one of the clear differences between the purpose-built broadcast networks, and the internet.”

Another issue is platform diversity. Offers Zubchevich, “Different versions of Android, or delivery to devices like Roku or a Sky box all have different versions of software and players which create layers of complexity for issues to develop. There may  be no issues in the network itself but that particular consumer's smart device that recently updated a player has a software problem. The ability to detect the issue when it occurs is critical.”
So how can you get a consistent view of a service delivery if it is done over a combination of RF, IPTV and OTT? How do you handle the fact that parts of the delivery infrastructure are outside a rights holders control - an outsourced CDN? 
QoS to QoE
The industry has conventionally fallen back on the metric, QoS, but this is changing. “The QoS concept needs to be broadened beyond its traditional definition of network-to-consumer premises equipment (that multicast networks provide as opposed to OTT),” says Sylvain Thevenot, who manages Netgem Europe. “Indeed, QoS for OTT need to be extended upstream to what we have referred to as CDN/caching edge servers in ISP networks, for example with QoS monitoring tools, as well as downstream in home such as optimised Wi-Fi in gateways and STBs.”
According to Kraus, internet traffic has been treated as “best effort” and QoS has not been a priority. “With video growing to become the dominant type of traffic on the internet, it will not be acceptable to rely on best effort delivery – dropped packets, re-transmission, latency and jitter will result in the poor quality video often experienced today, manifested in re-buffering, frozen images, and stuttering.”
Defending Limelight's performance, he explains that some of the ways QoS is handled is reserving bandwidth for video traffic, and monitoring network conditions to enable pre-emptive adjustments to the network before issues show up on audience screens. “Many CDNs use in-network bandwidth and latency monitoring, along with beaconing data from video players to get constant video quality data that is used by the Network Operations Center to make adjustments on the fly. This is why OTT on-demand and live video has such high quality today.”
Ericsson's Plunkett believes QoS challenging to implement across multiple unmanaged networks and argues for a wider focus on QoE (Quality of Experience) “This takes into consideration a broader number of performance measures than network traffic optimisation alone.”

In order to deliver that, Ineoquest recommends monitoring all content before it enters the network and after it is formatted for OTT, then QoS at multiple points in the delivery networks, and finally measurement at the endpoint. 

“But unless you can correlate all of those measurements by program asset, from one end of the network to the other, the amount of data can be overwhelming, and not very useful for real-time quality management,” says Michel. “We are focused on providing the right measurements in each location, along with that correlated end-to-end view.”

Aside from data analytics tools delivered by CDN vendors and QoS specialists, the most important source of insight comes from the video player. Nagra says its MediaLive Player (as used by Telefonica Spain's Yomvi service) uses existing video capabilities or supplements existing ones, to track an extensive set of performance and usage data points that help service providers quickly detect and solve delivery issues. “Having control over the player layer is key to be able to transform data into actionable insight,” says Trudelle.

4K UHD

OTT providers were at the forefront of introducing UHD 4K, HDR for recorded programming but UHD does create a higher burden on all parts of the OTT delivery system. Not everyone has a 24Mb connection at home and the industry norm for streaming HD content remains 720p.

“For live events, 4K UHD OTT has not been proven,” says Thevenot. “We think most operators will prefer to use a fully managed network with QoS and QoE mechanisms to offer what will be mostly premium sports, initially paid for at a high price by consumers.”

Plunkett agrees, “UHD increases the level of contention that often exists at the subscriber edge. We need to solve this using a combination of better, faster, networks and QoE optimisations.”

Essentially, 4K/UHD doesn’t change the game so much as it raises the viewer expectation and minimum network performance bar even higher. “The providers who can best meet those expectations by having the real-time intelligence tools they need to take the appropriate quality-maximising actions will succeed,” says Michel. “Those who 'fly blind' are unlikely to.”


5G makes everything possible
In home, the availability of high bandwidth Wi-Fi routers has made the opportunity to reach devices a reality with a consequent significant increase in usage and traffic to smartphones amongst customers.

Outside the home, the very nature of mobile networks, with bandwidth dynamically changing within a given cell, can create sudden variations in streaming quality that even ABR struggles to solve. 

In truth the only answer is faster broadband networks, in particular 5G.

“At a certain point the existing 4G LTE technology will not be sustainable to cope with the massive growth in video data,” says Volker Held, head of innovation marketing at Nokia  “We need a new structure. This is the kernel of the 5G business case. Utilising it means we won't need to talk about bandwidth constraints for the foreseeable future.”

The three main goals are sub 1ms latency, over 1Gbps downlink speed and 10 years life span for dormant IoT devices, but there are lots of others including low cost, high efficiency, higher number of connections per area. 

The development of 5G includes a large number of media specific enhancements that will make a very high quality viewing experience possible. Applications 4K to mobile broadcasting, mobile news reporting without satellite uplink; VR and AR which need both high bandwidth and very low latency, greater use of Cloud for storage, on site 'live event experiences' and collaborative gaming.

“The difference in latency from 0.5s to 0.001s with 5G will have a positive impact on live OTT broadcast but perhaps not as much as expected, as it will only improve one element of the chain,” notes Tony Maroulis, research manager, Ampere Analysis. “The data will still have to be captured, encoded, compressed, transferred, received, decompressed, and played back.” 

European operators including BT, Nokia, Hutchison, Telefonica, Orange, Vodafone and Deutsche Telekom have pledged to launch a 5G network in every country within the EU by 2020. 

This however is dependent, the operators argue, on freeing up what they see as EC restrictions on net neutrality. 

Demonstrations of 5G are planned at the 2018 Winter Olympics South Korea and FIFA World Cup Russia (where Huawei has shown interest). The first 5G standards are due  by 2019 with 2020 the 'magic' date for commercial deployments.

Broadcasters could, however, mine a treasure trove of user data, Maroulis suggests. “If broadcasters were able to maintain a data connection between the users’ devices and their servers, it would give them better profiles of their viewers and how their engagement changes. Ad-funded broadcasters could offer entirely personalised targeted advertising,” he says.


Latency solved?

Net Insight has worked to synchronise live feeds with frame accuracy whether delivered to a main TV or OTT to a second screen. 

“This means that when the F1 cars are lined up at the start line and they all go into the first curve, I can view this moment on the big screen and see the exact moment the driver steers into the curve in sync on a second screen,” explains Per Lindgren, co-founder/ svp strategy & business development. “This makes for more of a 'game like' experience, as if using an iPad  as a virtual steering wheel.”

Net Insight teamed with Tata Communications for a trial with F1 at the Singapore GP and has now brought the tech to market branded Sye. Tata has integrated Sye into its video connectivity systems.

“OTT and CDN infrastructure is too focused on on-demand distribution not optimised for live,” argues Lindren. “Yet the big money in television still emanates from live events like sports. When you want to swap between channels (or angles in a multi-cam OTT player) it can take anything from 2-20 seconds to start. This delay can add rise to minutes over the course of a live event. In a fast paced sport like F1 you want to change between driver-cams instantly.”

Net Insight's software runs over Tata's Global Video Connect Network, spanning 44 data centres, converting it effectively into a virtual CDN and delivering synchronized content to all end points, so that from there video can be broadcast and streamed simultaneously.

“We’re not trying to be real time, but to harmonize with existing satellite distribution,” said Lindgren. “The aim with satellite is to deliver within 8 to 12 seconds and with the delay resulting from video contribution and other upstream processes being typically around five seconds, we still have 3 to 7 seconds to play with for synchronization.” 

Aside from eliminating social media spoilers, the tech means that applications such as being able to 'swipe' a viewing session from tablet to a TV might actually work. In other words the service provider can move a user to the satellite signal or IPTV multicast on the main set without jumping them forward in time from the delayed internet stream on a handheld tablet to the (almost realtime broadcast).

An F1 directed race feed follows the leading cars 80 per cent of the time with most action captured from the circuit not shown.

Net Insight have taken this approach further, conducting 360-degree tests using  Sye and sees interesting applications for those in live sports coverage. For example, Lindgren suggests that the 6-7 cameras on a VR rig could complement or replace the current single camera onboard positions on race cars. Instead users could switch between each of the individual angles from the VR rig they wanted to watch, or view a panoramic stitched 360-degree picture.